Terms of Service

Last updated: August 2026

Welcome to Spiritual Daz. These Terms of Service govern your use of spiritualdaz.com and your purchase of products or services from us.

By using our website or placing an order, you agree to these terms. Nothing within these Terms affects your statutory rights under UK consumer law.

1. About Spiritual Daz

Spiritual Daz is an online spiritual and wellbeing store offering products that may include:

• Crystals and minerals
• Handmade crystal jewellery
• Spiritual and ritual products
• Spell and ritual oils
• Herbs, teas and herbal blends
• Divination products
• Spiritual accessories
• Handmade and personalised products
• Other spiritual, metaphysical and lifestyle goods

Products available may change from time to time.

2. Using Our Website

You agree to use our website only for lawful purposes.

You must not intentionally misuse the website, attempt to gain unauthorised access to it, introduce malicious software or interfere with its operation.

We reserve the right to restrict or refuse access to our website where we reasonably believe it is being misused.

3. Products & Product Descriptions

We make reasonable efforts to ensure that product descriptions, photographs, prices and other information displayed on our website are accurate.

Because many of our products are natural or handmade, the item you receive may vary slightly from photographs.

Crystals may naturally vary in:

• Colour
• Pattern
• Size
• Shape
• Transparency
• Inclusions
• Texture

These natural characteristics make individual pieces unique and are not considered faults.

Handmade jewellery and ritual products may also have minor variations as a result of being individually created.

4. Spiritual & Metaphysical Products

Spiritual Daz sells products intended to support personal spiritual practices, rituals, intention-setting and wellbeing.

Descriptions of the traditional, spiritual, energetic or metaphysical properties of crystals, herbs, oils and other products are provided for informational and spiritual purposes only.

Spiritual experiences are personal and individual results cannot be guaranteed.

Purchasing a spell oil, crystal, ritual product or other spiritual item does not guarantee a particular manifestation, relationship, financial, spiritual or other outcome.

5. Health Disclaimer

Information provided on our website is not intended to replace professional medical advice, diagnosis or treatment.

Unless a product is specifically sold and appropriately labelled for a particular method of use, you should not assume that a product is suitable for ingestion, topical application, burning or any other particular use.

Customers are responsible for following all product-specific instructions, warnings and safety information supplied with their purchase.

If you are pregnant, breastfeeding, taking medication, have allergies or have a medical condition, seek appropriate professional advice before using herbal or wellbeing products where necessary.

6. Orders

When you place an order, you are responsible for ensuring that the information you provide is accurate and complete.

After placing an order, you may receive an order confirmation. We reserve the right to refuse or cancel an order where reasonably necessary, including where:

• A product is unavailable
• An incorrect price has been displayed
• Payment cannot be authorised
• We reasonably suspect fraud or misuse
• We are unable to fulfil a customised order
• There has been an obvious website or listing error

If we cancel an order after payment has been taken, the relevant amount will be refunded.

7. Prices & Payment

All prices are displayed in GBP (£) unless otherwise stated.

Any applicable taxes, delivery charges or other costs will be displayed where required before you complete your purchase.

We reserve the right to change our prices at any time. Price changes will not normally affect orders that have already been accepted.

Payments are processed through the payment methods available at checkout.

8. Discount Codes & Promotions

Discount codes, promotional offers and free gifts may be subject to additional conditions.

Unless otherwise stated:

• Promotions cannot be exchanged for cash
• Only one discount code may be used per order
• Promotional codes cannot be applied retrospectively
• Free gifts are subject to availability

We reserve the right to withdraw or amend a promotion where reasonably necessary, without affecting orders already accepted under that promotion.

9. Shipping & Delivery

Orders are processed and dispatched according to our Shipping Policy.

Delivery dates and timeframes are estimates unless a guaranteed delivery service has specifically been purchased.

Once an order has been dispatched, delays caused by postal or courier networks may be outside our direct control.

Please ensure your delivery information is correct before completing your purchase.

10. Returns, Refunds & Cancellations

Returns, cancellations, refunds and exchanges are handled according to our Returns, Refunds & Exchanges Policy and applicable UK consumer law.

Certain goods may be exempt from change-of-mind cancellation rights where permitted by law, including certain personalised or made-to-specification goods and certain sealed goods once unsealed for health or hygiene reasons.

These restrictions do not remove your statutory rights where goods are faulty, not as described or otherwise fail to meet applicable legal requirements.

11. Handmade & Custom Orders

Custom, personalised and made-to-order products are created specifically according to the customer’s request.

Customers are responsible for ensuring that personalisation details, measurements, sizes and other specifications supplied to us are correct.

Where permitted by law, goods made to a customer’s specifications or clearly personalised may not qualify for the standard change-of-mind cancellation right.

This does not affect your rights where an item is faulty or does not match the agreed specification.

12. Product Safety

Customers are responsible for using products safely and according to any instructions or warnings supplied.

Candles, incense, charcoal and other products involving heat or flame must never be left unattended and should be kept away from children, pets and flammable materials.

Crystals, herbs and other small items should be kept away from young children and pets where they may present a choking or toxicity risk.

Not every crystal is safe for water, ingestion, direct skin contact or use in crystal-infused drinking water.

Please research and follow the appropriate safety guidance for your products.

13. Intellectual Property

Unless otherwise stated, content appearing on spiritualdaz.com, including our branding, written content, product descriptions, original photographs, graphics, artwork and other original materials, belongs to Spiritual Daz or is used with appropriate permission.

You may not reproduce, copy, commercially distribute or use our original content without permission except where permitted by law.

14. Reviews & Customer Content

If you submit a review, photograph, testimonial or other content to us, you confirm that you have the right to submit that material.

We may display reviews and testimonials in connection with our business and marketing where we have a lawful basis or appropriate permission to do so.

We reserve the right not to publish or to remove content that is unlawful, abusive, fraudulent, discriminatory, threatening or unrelated to the relevant product or service.

15. Third-Party Services

Our website may use third-party services for functions such as payment processing, website hosting, analytics and delivery.

Those services may be governed by their own terms and privacy policies.

We are not responsible for the content or operation of independent third-party websites linked from our website.

16. Liability

Nothing in these Terms excludes or limits liability where doing so would be unlawful, including liability that cannot legally be excluded under UK consumer protection law.

To the extent permitted by law, Spiritual Daz is not responsible for losses resulting from improper use of a product, failure to follow provided safety instructions, or expectations of a particular spiritual or metaphysical outcome.

17. Privacy

Your personal information is handled according to our Privacy Policy and applicable UK data protection legislation.

Please review our Privacy Policy for further information about how your information is collected, used and protected.

18. Changes to These Terms

We may update these Terms occasionally to reflect changes to our products, website, business practices or legal requirements.

The latest version will be published on our website with an updated revision date.

Changes will not retrospectively remove rights you already have in relation to an existing order.

19. Governing Law

These Terms are governed by the applicable laws of the United Kingdom, subject to the mandatory consumer protections and jurisdiction rights that apply to you.

20. Contact Us

If you have questions about these Terms or an order, please contact:

Spiritual Daz

Website: spiritualdaz.com

Email: spiritualdaz@gmail.com

Business address: 11 elounda court SS7 5QA

By purchasing from Spiritual Daz, you acknowledge that you have had the opportunity to read these Terms together with our Privacy Policy, Shipping Policy and Returns, Refunds & Exchanges Policy.

Your statutory rights are not affected.