UK Shipping Policy

Thank you for shopping with Spiritual Daz ♡ Each order is prepared, packed and sent with care.

Processing Times

Our standard processing time is 3–5 working days before dispatch.

Please note that handmade, made-to-order or customised items, including handmade crystal jewellery, may require additional preparation time. Any longer processing times will be stated on the individual product page where applicable.

Working days are Monday–Friday, excluding UK bank holidays.

UK Delivery

Once your order has been dispatched, UK delivery will usually take approximately:

Standard Delivery: 2–4 working days

Express Delivery: 1–2 working days, where available

Delivery estimates begin after your order has been dispatched, not from the date your order was placed.

During busy periods, bank holidays, adverse weather or postal disruptions, delivery may take longer than usual.

Shipping Costs

Shipping costs are calculated at checkout based on your order and the delivery service selected.

Where a free-shipping promotion is available, the qualifying amount and any applicable conditions will be displayed on our website.

Tracking

Where your chosen shipping service includes tracking, your tracking information will be provided once your order has been dispatched.

Please allow a little time for tracking information to update after receiving your dispatch notification.

Incorrect Addresses

Please double-check your delivery address before completing your order.

We cannot guarantee that an address can be changed once an order has entered processing or has been dispatched.

If an order is returned to us because an incorrect or incomplete address was provided, additional postage costs may apply before the order can be resent.

Delayed or Missing Parcels

Occasionally, parcels may experience delays once they have entered the postal network.

If your parcel has not arrived within the expected timeframe, please check your tracking information first. If it appears to be significantly delayed or lost, contact us and we will assist you with the appropriate next steps.

Please note that delivery times provided by postal or courier services are estimates unless the selected service specifically provides a guaranteed delivery date.

Damaged Orders

We take care to package orders securely. If your order arrives damaged, please contact us as soon as possible after delivery with:

• Your order number
• Photographs of the damaged item
• Photographs of the external packaging

This allows us to assess the issue and arrange an appropriate resolution.

Crystal & Handmade Items

Crystals are natural materials and may contain variations in colour, pattern, shape, inclusions and texture. These natural characteristics are not considered faults.

Handmade jewellery and spiritual products may also vary slightly from photographs due to their handcrafted nature.

Questions About Your Order?

If you have any questions regarding your order, dispatch or delivery, please contact Spiritual Daz through the contact details provided on our website.

We appreciate your patience and support of our small business. ♡